Q: I have purchased some in-game gems/credits but haven’t received them in the game.
A：First of all, please do not attempt to repeat your transaction. Such problem is likely caused by a network delay/error, so please wait for a while, then try to quit the game and restart it to check if you’ve received the purchased items. If not, please contact our Customer Service.
Q: I have topped up for the wrong character/account. Can I withdraw my top-up?
A：We are sorry, but please understand that top-up cannot be withdrawn or refunded. Please confirm that you are using the correct account/character before you top up.
Q: I purchased but did not get the game points.
A：1. Wait for several minutes, because of the delay of net, it will appear in a few minutes. 2. If it last for a long time, please contact us and provide us your rechargevia CS Center.
Q: Can I top up by my friend or Facebook group?
A：No, there's only 2 ways for legal topup in game:
1. Via Recharge button in game
2. Via Official Website: 4399en.com
4399EN Team will not contact you in person or recharge for you in person. Any accounts that did unofficial recharge
will be banned pernamently.